Our policy

  1. 5 alive has a strict age policy. Children up to the age of 12 are allowed on the equipment.
  2. All children must be accompanied by an adult who is solely responsible for that child/ children. Children are not the responsibility of 5 alive staff and therefore parental supervision is required at all times. This is in accordance with the Children’s Act 1989.
  3. All children who enter 5 alive adventure play must have an admission fee paid for them.
  4. Children must not be left unattended in the center.
  5. Adults are not permitted to play on junior soft play structure weekend and holidays This is for safety reasons. (adults can join in with the children on week days monday to friday term time only!)
  6. Children who are unwell must remain with their parent/guardian and must not play on the equipment.
  7. Whilst playing on the equipment, children must remove shoes and wear socks at all times.
  8. Pens, badges & trouser chains must not be taken into the play area.
  9. No food & drink are to be taken onto the play equipment.
  10. Only food and drinks purchased from the 5 alive menu is allowed. Any customers seen to be eating food or drinks brought infrom outside the center will be approached.
  11. Parents are allowed to supervise younger children or children with disabilities whilst playing on the equipment.
  12. The Toddler area is specifically designed for babies and children up to 4 years of age. Older children must use the junior play area.
  13. If whilst playing on the equipment, children/ adults display inappropriate behavior, they will be called off the equipment. This is for their own safety and safety of others.
  14. Admission entitles children to a play time which is limited to no more than 2 hours.
  15. 5 alive will not be held responsible for customers personal belongings that are left unattended.
  16. Due to the sensitive nature relating to photography in areas where there are children, 5 alive prohibits the use of cameras/ phone cameras. (Photographs are allowed to be taken with birthday parties only in the party room)
  17. At 5 alive adventure play , we practice a zero-tolerance policy. This includes bullying or any form of threatening, abusive behavior, either towards children, parents or members of staff. If situations cannot be resolved, Management reserve the right to instruct people to leave the center.